VCS Rewards Terms and Conditions

VCS Rewards Program, Vana Chupp Studio’s loyalty program (the “Program") is offered by Vana Chupp Studio, ("Company") to customers making purchases on vanachuppstudio.com. Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program. 

By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.

Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes. 

The Program is open to U.S. residents. Membership is limited to individuals only and is limited to one email address per account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.

Individuals can enroll by creating an account at vanachuppstudio.com. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting vanachuppstudio.com/account and updating their Member account.

Company will communicate with Members about marketing via mail, email and other channels, including special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.

See https://vanachuppstudio.com/pages/policies or information about Company's privacy policy.

Merchandise returns must be made in accordance with Company's return policy available a https://vanachuppstudio.com/pages/faq  Upon the return of an item, the point amount applied to Program for the original purchase will be deducted from the Member's account.

Purchases of full priced merchandise and/or services, after promotional offers have been applied, before taxes and shipping charges have been applied, made at vanachuppstudio.com will be awarded points 30 days after the purchase was fulfilled. Any merchandise available in the Studio Sale is excluded from earning points. The amount of a purchase made with store credit as method of payment will not be applied to Member point earnings. The amount of a purchase made with a Vana Chupp Studio gift card as method of payment will not be applied to Member point earnings. The purchase of a Vana Chupp Studio gift card will be applied to Member point earnings. Additional items may be excluded from Member point earnings accumulation at the sole discretion of Company.

Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.

Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.

All current employees of Company are ineligible to participate in the Program.

A Member earns points that determines the Member’s benefits plus tier status. To redeem offers and rewards, Member must have accumulated the minimum number of points as established by Company for a particular benefit.  Product rewards are shipped with product purchase on vanachuppstudio.com only.  Points may never be exchanged for cash.  Member must be logged in to the Program account to use Member points and benefits.  Member will find eligible offers and rewards listed in Member’s personal account.  Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Program emails.

Points Benefits: At different point levels, Member will be able to redeem points for rewards that can be used in conjunction with a purchase on vanachuppstudio.com. Points are redeemable only towards the cost of merchandise, excluding taxes and shipping costs. Points are redeemable in increments of 500 ($25) up to a maximum of 2000 points ($100) can be redeemed per transaction. The subtotal value of the cart prior to taxes and shipping costs, must be a minimum of the dollar value of the points being redeemed. These rewards are based on the total number of points Member has accumulated in a single year. Member must redeem available points prior to their expiration date. On Member expiration date, Member points will be deducted from total point balance.

Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.

Company and each of its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.

These Terms and Conditions, the relationship between you and the Company, and Company's VCS Rewards loyalty program, shall be governed by, construed and enforced in accordance with the laws of the State of Virginia, without giving effect to any conflict of law provisions.

MANDATORY ARBITRATION OF ALL DISPUTES. NO CLASS ACTIONS.

ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY'S VCS REWARDS LOYALTY PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR IN VIRGINIA. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATOR'S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF MEMBER HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY COMPANY INTELLECTUAL PROPERTY RIGHTS, IN WHICH CASE COMPANY MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF VIRGINIA. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.

You release Company and its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents from and against any and all liability relating to your membership or participation in the Program or these Terms and Conditions. To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members' participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages.

For information about the Program and your membership, contact Customer Service at info@vanachuppstudio.com.  You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet.  You may also provide answers to helpful frequently answered questions in our FAQ page.