With a little care, your jewelry should last you a lifetime. Ensure that it does so by following our simple jewelry care tips.
We use 14k solid yellow, rose and white gold on our heirloom jewelry so your pieces will last you a lifetime. Unlike plated gold, 14K solid gold will not rub off or alter in appearance over time, is most hypoallergenic and durable for everyday wear. Gold should be cleaned regularly in order to maintain its beauty and luster. It can get dirty though. Like any precious metal, solid gold does scratch, so be mindful. Using the included polishing cloth to clean is highly recommended to ensure the longevity of your pieces.
A note for customers ordering a mixed metal product : White Gold comes rhodium plated (with a shiny finish) where as our yellow and rose gold are satin finish. Keep that in mind when ordering.
We use sterling silver on almost all our pieces. It is one of the most lustrous and affordable fine metals and with proper care, sterling silver will last you for generations to come. All sterling silver contains 92.5% pure silver. Over time and with wear sterling silver naturally oxidizes. Prolonged exposure to the air and your body’s natural chemistry can expedite this process. In order for your sterling silver piece to look its best, avoid direct contact with showers, perfume, lotion, chlorine, and bleach. When not worn, we suggest you store you silver jewelry in airtight plastic bags to slow the oxidation process.The best way to clean your sterling silver charm, and to prevent or remove dirt and tarnish, is to use the polishing/anti-tarnish cloth which arrives with your order. Rub the cloth on the charm until it's shiny again.
PLEASE NOTE: We have discontinued this metal as of September 9, 2019. For more details please read our post here.
We use brass on our silhouette and home ornaments. Brass is a base metal and it will tarnish over time receiving a unique patina. This is completely normal.
The best way to clean your ornament, and to remove dirt or tarnish is to use a mixture of a teaspoon of lemon juice with a teaspoon of baking soda until it forms a paste like consistency. Salt works great as a substitute to baking soda. Gently rub the mixture over the ornament. Rinse throughout with hot running water and dry immediately with a cotton dish towel. Brass will tarnish quicker than silver and over time obtain a beautiful patina. Please store your ornaments on its original box to ensure they stay beautiful year after year.
Diamonds can be cleaned using jewelry cleaning solutions, ultrasonic cleaners and soapy water. Harder at home cleaners are not recommended.
Gemstones are sensitive to heat, perfumes, household cleaners, oils and chemical. Be careful when in contact with such agents. Use warm, soapy water to clean them and dry them immediately with a soft cloth. Do not use commercial jewelry cleaners and avoid steam or ultrasonic cleaning.
A pearl's surface is not very hard and it can easily be damaged by other pieces of jewelry if stored together. Since pearls are organic gemstones, they can be fragile and very sensitive to chemicals and moisture. Avoid contact with lotions, perfume, water and hair products. Wipe your pearl jewelry with a soft cloth after each wear.
We take great pride of the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate. If you should experience the need for a repair, we are here to help. We offer free repairs within 60 days for any breakage caused by manufacturer defect.
We are also happy to re-polish any jewelry piece you purchased with us within 90 days of its arrival. Simply get in touch with us through our REPAIR REQUEST form.
Once we receive your piece, our turnaround for repair is 10-15 business days.International orders are not eligible for returns or repairs. Products that have been altered by another jeweler are not eligible for repairs.