Delivery by 12/23/25

Happy holidays from Vana Chupp Studio! Below is a breakdown of all of our holiday turnarounds for the majority of our products. It's our busiest time of year and we will make every effort to ensure all your holiday dreams come true, but orders placed (or photos received) after these dates cannot be guaranteed delivery. If you’ve missed a deadline, we’re happy to help you come up with a solution to make everyone merry this Christmas season. Call us at 804-899-8111 or email us at orders@vanachuppstudio.com with any questions.

Photos must be submitted within 72 hours after you order and no later than 11/20. Turnaround time on orders placed with photos before deadlines is 5-6 weeks. Orders need to be submitted by the deadlines listed below.

Our last shipping day before Christmas will be 12/19. We will allow enough time for UPS to deliver to you, but we are not responsible for any delays in shipping. (Please see carrier information below for more details.)

Pieces with Photos for Custom Silhouettes*

Standard UPS Ground shipping – Nov. 16 (free over $350)
Expedited Shipping – Nov. 20 (flat fee of $45 within the USA)

Proofs need to be approved by 12/1. Any proofs approved after 12/1 cannot be guaranteed by Christmas.

*For custom Pave charms, Partial Pave charms, and Enamel Medallions we recommend ordering by October 31 with proof approval by November 7.

Pieces with Silhouettes on File

Standard UPS Ground shipping – Nov. 22
Expedited Shipping – Nov. 27

Proofs need to be approved by 12/1. Any proofs approved after 12/1 cannot be guaranteed by Christmas.

Framed Silhouette Portraits 

Orders for Framed Prints must be placed by 11/16 to receive their final framed piece by 12/27. Proofs MUST be approved by 11/20 for guaranteed Christmas delivery.

Any orders placed after 11/16 or approved after 11/20 cannot be guaranteed by Christmas.

Unframed Silhouette Portraits

Standard UPS Ground shipping – Dec. 5
Expedited Shipping – Dec. 10

*Proofs need to be approved by 12/16.

Customized Ready to Gift/Ship Pieces

Standard UPS Ground Shipping – Dec. 5
Expedited shipping – Dec. 10

Ready to Gift/Ship Pieces (non-custom)*

Standard UPS Ground Shipping – Dec. 9
Expedited shipping – Dec. 14

*We do not keep all lengths in stock for Ready to Gift pieces, we recommend reaching out to us at orders@vanachuppstudio.com beforehand to confirm we have the specific gold color and/or length you intend to order. Please review the turnaround time on the individual product pages.

Expedited Services can speed up the turnaround by 1 week. (Excluding Framed Prints). 

International Shipping

All international orders for Christmas delivery need to be placed by October 31. Orders placed after this date cannot be expedited and are expected to arrive in early 2025.

If you did not upload photos with your order and are looking to email them, please send them to orders@vanachuppstudio.com with the order number on the subject line. We do not start on your order until all photos have been received. 

As always, subscribe to our newsletter for any promotions leading up to the holiday season!

Important: Please don't hesitate to contact us if you have any questions about the turnaround times.

Carrier Information

Based on the deadlines provided by UPS, we will adhere to the following dates for shipping out final pieces for guaranteed holiday delivery**:

• All orders are shipped via UPS Ground (standard and free shipping) will leave our studio no later than December 12th.
• All orders with Expedited Shipping ship via UPS 2nd Day Air and will leave our studio no later than December 19th.

**Please note, we are not responsible for any carrier delays.

Yes! Sale orders are subject to a shorter time frame for archival fees if it is inactive (no photos, email responses, etc.) for 30 days or gold adjustments fees if it is inactive for 3 months.

If you'd like to to receive your order by a certain holiday* (Mother's Day, Father's Day, Christmas), please adhere to any listed deadlines for photo submissions and proof approvals. If trying to receive by a specific date, please reach out to us in advance.

*Even if your order is placed by the cut-off date but proof is approved after the deadline, we cannot guarantee delivery by the relevant holiday.

Every silhouette piece we create is custom and one of a kind and it takes time to make it just right. Our normal turnaround time is 4 weeks* (domestic) and up to 10 weeks (international) from the time you have approved your final proof, although during our busy season (like Mother's Day and Christmas) expect even longer turnarounds.  We know what's it like to wait for a package to arrive and we make every effort to send your order within our specified turnaround time. 

If you have not received a proof within the 7-14 day time frame, please reach out to orders@vanachuppstudio.com.

*Please note there may be additional turnaround time for pieces requiring extra care, such as:

• Engraving
• Curing of enamel
• Stone setting
• Powdercoating
• Ordering additional parts not kept in house
• Repair or Add-A-Charm orders waiting on piece to return

You'll find more information on the specific product page in the product description.

While we do everything in our power to speed along the process, our jewelry is all custom made to order and takes time. We offer several options that can speed along the process:

Use a stock silhouette

• We have a wide range of already created silhouettes, both people and pets. You can add your own personal touch by having them engraved!

Use a previously created silhouette

• If you've ordered with us before, we save all previously created proofs. If you plan on ordering, you can purchase a Digital Silhouette beforehand to keep on file.

Expedited Services

• Expedited Services can offer a "cut in line" in front of other orders. We will prioritize your piece to try and meet your deadline. If you have a specific deadline, please let us know (either in order notes or by emailing us at orders@vanachuppstudio.com) as soon as you're able so that we can operate accordingly. This can speed up the process by approximately 1 week, depending on time of year.

Expedited Shipping

• You can purchase Expedited Shipping at checkout when you place your order.

Sneak Peeks

• Sometimes orders are too close to your desired deadline for us to get everything finalized and too production, we can offer digital Sneak Peeks where we put together a preview of the product you're ordering and your already approved custom silhouette with a special note that you can print and provide as a "what is to come" gift.

Gift Cards

• Our gift cards are delivered 100% digitally and instantly!

The sooner you let us know, the more we are able to make adjustments to try and meet your deadlines. We are always happy to answer questions and help you determine the best course of action and what we are able to do to help! As a reminder, if you are ordering a custom piece please keep an eye on your inbox for your proof. We never send a custom piece to production without first sending you a proof to review. The sooner you review and approve your proof, the sooner we can send it to production.

At this time, we are not able to speed up production on any international orders.

If you do not need or want a custom silhouette, we offer many Ready to Gift items!

We recommend you submit pictures that reflect your everyday style. For gifts like cuff links, jewelry, face profile pictures will create the most beautiful silhouettes. But full body photographs make adorable ornaments and silhouette wall art. For more advice on what photos to send, refer to the Photo Tips section of Our Process page.

If you can't decide which pictures to upload or need some help selecting the best ones, please feel free to include 1-2 extra pictures. We would be happy to look through them and pick the one we feel best describes the subject. Before you place an order, please take a moment to familiarize yourself with the type of photos we use. Refer to the Photo Tips section of Our Process page.

We've put together several guides to help you find what size would work best for you!

• Necklace Length Guide
• Bracelet Sizing Guide
• Ring Sizing Guide

If you have one child, pet, etc, you need to select 1 Custom silhouette. For a family of four (dad, mom and two kids) you would need to select 4 Custom silhouettes. Each subject requires its own custom silhouette to be drawn. That said, in some products like the classic charm necklaces, we only charge a $20 for the first custom silhouette, and waive the fee for additional silhouettes.

All custom orders (orders for which you have uploaded pictures for custom silhouettes) receive one electronic proof within 7-10 business days of placing the order (expect longer turnarounds during busy holiday seasons!) We're happy to make any desired adjustments at this time.

If you're not happy with the silhouette after making adjustments, we offer the option to redraw using a new photo for $20. Simply let your silhouette artist know that you'd like to send a new photo and they can help you through the process of purchasing a redraw.

For orders that don't require custom silhouettes to be drawn (but rather selected from our stock silhouettes), you may not receive a proof.

If you have not received a proof within the 7-14 day time frame, please reach out to orders@vanachuppstudio.com or call us at 804-899-8111.

It all depends! You can follow us on Instagram @vanachuppstudio to stay up to date on promotions, new products, behind the scenes happenings and see samples of our work on our clients hands. Also make sure to sign up for our newsletter to get notifications before sales are happening.

All orders shipped in Virginia are charged a 5.3% sales tax. This is because we have a physical location in Virginia. Due to recent changes and regulations on state taxes, we are required to charge state tax on a few other states including NC, SC, GA. To find out if you're going to be charged a state tax, simply add the items to your cart and start a checkout process. If applicable, any state taxes will appear before you submit payment.

Absolutely! We love working with our customers as their families continue to grow! When you are ready to add more charms to your necklace you can purchase our Add-A-Charm product. The product options will guide you through the entire process.

Once your order comes through, we will send a Ship Kit your way, within about a week's time, that includes all of the materials and instructions you need to safely send your existing piece back to us. The entire Add-a-Charm process can take anywhere from 3-4 weeks depending on the product or alterations ordered.

If you have questions, don't hesitate to email us at info@vanachuppstudio.com before or soon after ordering.

Please note, this product/service is intended for US customers who already own a necklace or bracelet from our shop and would like to add on to it.

Since we no longer offer Sterling Silver and Gold Filled options, they are not available through our Add-A-Charm product.

Our closest option for adding on to Gold Filled would be 14K Yellow Gold.

Our closest match to Sterling Silver would be 14K White Gold. You can read about the differences here.

We typically have 2 large sales a year, but if you would like to continue to add on to your piece over time we have a limited and specific discount code for 15% off that we can offer to you to upgrade your entire piece to 14K gold. It will be a completely new piece and nothing will need to be sent in, you can still hang on to your existing Sterling Silver piece. Please reach out to use through our Upgrade - Silver to 14K Gold product to get started on that process.

This offer is not associated with any other sale and cannot be combined with any other discounts.

Every piece that is sent in and agree to service (such as Add-A-Charm or a Repair) will receive a basic cleaning with an ultrasonic cleaner. We do offer professional cleaning as a separate paid service that you can purchase inquire about through our Repair Evaluation Request.

How does Ultrasonic Cleaning work? It works through high-frequency sound waves transmitted through liquid to scrub clean the surface of immersed parts. It is especially useful for removing tightly-adhered contaminants, such as dirt, oil, grease, fingerprints, or polishing compound, from intricate items with small holes and recesses.

What is Professional Cleaning? Our professional cleaning service includes disassembling (if necessary) and running your piece through our Magnetic Tumbler similarly to when we first receive your charms back from our production partner. Magnet(s) go around and around within the machine, pulling stainless steel shots/pins in a bowl set above them as they go. Your charms are in the bowl in a lubricating solution; as the pins move rapidly over and around, they polish your pieces.

This will return your piece back to our signature satin finish.