We take great pride on the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate.
If you should experience the need for a repair, we are here to help!
Repair FAQs
We offer free repairs within 90 days for any breakage caused by a manufacturer defect.
After 90 days, each repair is evaluated individually.
The repair evaluation gives us a chance to review each piece on a case-by-case basis. Once your request has been received, we will review your photos and concerns and reach out via email.
Should we determine your piece is eligible for repair, we will put together a custom invoice which will include:
- A Shipping Kit with all of the materials and instructions to safely send your piece back to us
- Route Package Protection for the full value of your piece, should the unthinkable happen in transit to our studio
- Our studio evaluation fee
Once we receive your piece, we will fully and thoroughly inspect your jewelry to address the requested repair, as well as anything that stands out to us as an area of concern. After our inspection, we will follow up with you to provide an estimate for the repair.
Products that have been altered by another jeweler are not eligible for repairs. International orders are not eligible for returns or repairs.
While we like to evaluate each piece individually to estimate a fair cost of repair, we have outlined some of our estimates fees.
- Chain Repair, if broken at clasp - $35
- Chain Repair, if broken in the middle - Cost of Replacement Chain
- Broken Clasp - $55
- Replacing Broken Bead/s - Starts at $45 for the first bead, $30 for each additional.
- Replace a Missing Gemstone - Starts at $50 + Cost of Gemstone
- Restringing a Pearl Necklace - Evaluation Required
- Broken Ring Band, Resizing - Evaluation Required
- Professional Cleaning - $50