Custom products like silhouette charms, necklaces, bracelets, lockets, ornaments and all engravable medallions take a total of 4-6 weeks turnaround as each piece is made specifically for you.
Once design has been approved, production begins. Please allow 2–3 weeks for most custom orders to arrive after approval. Some products have a longer turnaround, please note when purchasing.
Need it sooner?
Email us at orders@vanachuppstudio.com. We’ll do our best to accommodate rush requests—additional fees may apply.
If your purchase doesn't meet your expectations, you can return it within 5 business days of receiving it for a refund, store credit or exchange.
To be eligible for an exchange, the item must be unused and in its original packaging. Custom Products with custom silhouettes, birthstones or custom engraving or discounted products are final sale and cannot be returned or exchanged. To initiate a return, email us at info@vanachuppstudio.com and we will provide a prepaid return shipping label. Approval via email is mandatory for returns to be accepted. Kindly be advised that return shipping charges will be deducted from your refund.
- $50 for under $2000
- $100 for orders between $2000-$1000
- $250 for orders over $1000
You can review the full return policy here. If you have any questions about a specific item's return policy, email us before purchasing.