This product is available to those sending their VCS pieces to us. Please note we can only insure the shipping kit up to $100 in value. For additional coverage contact our team so we can send an invoice. We strongly suggest you add extra coverage to the piece you're sending back to us as we are not responsible for lost packages.
The kit includes:
1 paper straw, 1 cello bag, shipping instructions, padded envelope with prepaid UPS shipping label
You will need to take the kit to a local UPS location. Once label has been scanned it will be in the system and on route to us. We will let you know when we've received your piece.
If you have any questions about the Process of ordering any of our piece or to read tips on taking perfect photos for silhouettes, please read our HOW TO ORDER page.
To customize any of our products, start by filling out the order form above. For silhouette portraits, select the color of your silhouette/s, size, framing (optional), orientation and personalization (name or any other text you may want underneath the silhouette/s). For our silhouette jewelry, make select the metal, number of charms for your piece and upload your photos right on the order form.
Your custom silhouette/s will be done in a style similar to the examples shown here. Any special requests for details to include will be considered. Please allow for the artist to have a level of artistic license and professional discretion in creating this piece.
Where applicable, double check your text and enter it carefully. Exact line breaks and text layouts are decided by the artist during crafting. We do not automatically send proofs for non-custom silhouette products. To be sure your product looks right, we recommend you purchase a proof with it.
Photo Tips for Perfect Silhouettes
All jewelry is custom has a typical 4 weeks turnaround (5-6 during busy holiday season and after a sale). A digital proof is emailed within 10 business days after the purchase. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks. Let us know if you need it sooner and we will make our best to accommodate you.
Please allow up to 3 weeks for your silhouette portrait orders to be created before we ship. If you need to receive your items sooner, please contact us for scheduling availability. Framed silhouettes can take another 1-2 week, for a total of 3-4 week turnaround.
Ornaments have a 4 week turnaround. If you need to receive your items sooner, please contact us for scheduling availability.
Home Ornaments + Custom Home Illustrations
Items in this category take the longest, between 8-10 week turnaround and are offered only a few times a year.