We are happy you've chosen to add on to your heirloom necklace and can't wait to get started in assisting you! Take a minute to fill out the order form following each step outlined here to ensure this process is easy and quick. Please note, this product/service is intended for US customers who already own a necklace or bracelet from our shop and would like to add on to it.
Once order comes through, we will send a free Shipping Kit with instructions your way so you can send back your existing piece to be added on to. The entire add-a-charm process can take anywhere from 3-4 weeks depending on the product ordered. If you have questions, don't hesitate to email us at email@example.com before or soon after ordering.
If you have any questions about the Process of ordering any of our piece or to read tips on taking perfect photos for silhouettes, please read our HOW TO ORDER page.
To customize any of our products, start by filling out the order form above. For silhouette portraits, select the color of your silhouette/s, size, framing (optional), orientation and personalization (name or any other text you may want underneath the silhouette/s). For our silhouette jewelry, make select the metal, number of charms for your piece and upload your photos right on the order form.
Your custom silhouette/s will be done in a style similar to the examples shown here. Any special requests for details to include will be considered. Please allow for the artist to have a level of artistic license and professional discretion in creating this piece.
Where applicable, double check your text and enter it carefully. Exact line breaks and text layouts are decided by the artist during crafting. We do not automatically send proofs for non-custom silhouette products. To be sure your product looks right, we recommend you purchase a proof with it.
Photo Tips for Perfect Silhouettes
All custom jewelry has a 4 week turnaround (5-6 weeks during our busy holiday season and after a sale.) You will receive a digital proof within 7-10 business days to the email used to place your order. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks.
You will receive a digital proof within 7-10 business days to the email used to place your order. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks. Framed silhouettes can take another 1-2 weeks once your silhouette is approved, for a total of 3-4 week turnaround.
Silhouette & House Ornaments
Silhouette Ornaments have a 4 week turnaround. Home Ornaments have a 5-6 week turnaround.
Custom Home Illustrations
Items in this category take the longest, between 8-10 weeks turnaround and are offered only a few times a year.
If you need to receive your piece sooner, please reach out to us and we will do our best to accommodate you. You can read more about our turnaround information here.