Product Turnaround

View the estimated turnaround times for our wide range of products so you know when to expect your final heirloom!

We will always aim to turn around prints and jewelry on the lower end of our projected turnaround times. You can view additional turnaround notes on the individual product pages. These turnaround times are subject to change, you can expect an increase of up to 2 weeks during busy seasons (March - May, July, August and October - December.)

1

Order Received

For any product that requires a custom silhouette, you can expect to receive a proof within 7-10 business days. We will reach out with any questions regarding your order prior to proofing.

2

Proof Approved

Once approved, it will be sent to production on the Monday following your approval. (ex. If you approve on a Wednesday, your charm(s) will be sent to production on the following Monday.)

3

In Production

Classic Charms are in production for approximately 1 week. (Specialty products such as Pave Charms, Enamel Medallions, and Lockets may take up to 3 weeks. Please review the turnaround on the specific products page.)

4

Assembly & Shipping

Once your charms are back from production, they will be in assembly for approximately 1-2 weeks depending on amount of extras (such as engraving or birthstone jumprings.) We ship once a week on Thursdays or Fridays.

Standard Turnaround Times

1

2-3 Weeks

Most Ready to Ship Non-Customized Chains, Earrings, Rings, and Accessories*
"Mama" Charm

*Any customization for size, engraving, etc. will increase turnaround time and may require a proof.

2

3-4 Weeks

Birthstone Collection
Falling Letters Collection
Stock Charms & Charm Necklaces*
Pave Accessory Charms (Letters, Numbers, Pawprint, Heart)
Gold Letter Charms
Paper & Framed Portraits

*Added engraving will receive a proof and may increase turnaround by approximately 1 week.

3

4-5 Weeks

Custom Classic Charms & Necklaces
Silhouette + Birthstone Necklace
Silhouette Tag Necklace
All My Loves Necklace
Fixed Silhouette Charm Necklace
Classic Charm Bracelet
Reversible Medallion Bracelet
Fixed Silhouette Charm Bracelet
My Love - Double Silhouette Bracelet
Organic Silhouette Bangle
Commemorative Charms
Portrait & Fingerprint Medallions
Engraved Portrait Lockets
Engraved Portrait Rings
Pet Collection
Handwriting Collection
Ornaments*
Most Build Your Own Options
Mia Ring**
Legacy Collection**

*Powdercoating will increase this turnaround by approximately 1 week.
**4 Weeks Minimum for items in this collection.

4

6-8 Weeks

Pave Diamond Charms
Partial Pave Diamond Charms
Pave Initial Medallions
Enamel Medallions
Petite Enamel Medallion Necklace
Enamel Lockets

Additional Services

Add-On Engraving

1 Week
Sending in or adding engraving to a stock charm may extend the total turnaround by approximately 1 week.
Repair Services

1-2 Weeks*
Once we receive the piece back needing repairs, we aim to have the repair completed within 1-2 weeks. *This turnaround may vary depending on level of repair required, if new parts are needed, or anything needs to be sent to production.
Powdercoating

1 Week
Powdercoating is completed by a partner service, it requires 1 additional week added to the overall turnaround of Ornaments.
Add-A-Charm

Varies
Add-A-Charm service follows the traditional process for new charm production, but is dependent on when we receive the existing piece.