Product Turnaround
View the estimated turnaround times for our wide range of products so you know when to expect your final heirloom!
We will always aim to turn around prints and jewelry on the lower end of our projected turnaround times. You can view additional turnaround notes on the individual product pages. These turnaround times are subject to change, you can expect an increase of up to 2 weeks during busy seasons (March - May, July, August and October - December.)
Custom Silhouette Jewelry Timeline
1
Order Received
For any product that requires a custom silhouette, you can expect to receive a proof within 7-10 business days. We will reach out with any questions regarding your order prior to proofing.
2
Proof Approved
Once approved, it will be sent to production on the Monday following your approval. (ex. If you approve on a Wednesday, your charm(s) will be sent to production on the following Monday.)
3
In Production
Classic Charms are in production for approximately 1 week. (Specialty products such as Pave Charms, Enamel Medallions, and Lockets may take up to 3 weeks. Please review the turnaround on the specific products page.)
4
Assembly & Shipping
Once your charms are back from production, they will be in assembly for approximately 1-2 weeks depending on amount of extras (such as engraving or birthstone jumprings.) We ship once a week on Thursdays or Fridays.
Standard Turnaround Times
1
2-3 Weeks
- Most Ready to Ship Non-Customized Chains, Earrings, Rings, and Accessories*
- "Mama" Charm
*Any customization for size, engraving, etc. will increase turnaround time and may require a proof.
2
3-4 Weeks
- Birthstone Collection
- Falling Letters Collection
- Stock Charms & Charm Necklaces*
- Pave Accessory Charms (Letters, Numbers, Pawprint, Heart)
- Gold Letter Charms
- Paper & Framed Portraits
*Added engraving will receive a proof and may increase turnaround by approximately 1 week.
3
4-5 Weeks
- Custom Classic Charms & Necklaces
- Silhouette + Birthstone Necklace
- Silhouette Tag Necklace
- All My Loves Necklace
- Fixed Silhouette Charm Necklace
- Classic Charm Bracelet
- Reversible Medallion Bracelet
- Fixed Silhouette Charm Bracelet
- My Love - Double Silhouette Bracelet
- Organic Silhouette Bangle
- Commemorative Charms
- Portrait & Fingerprint Medallions
- Engraved Portrait Lockets
- Engraved Portrait Rings
- Pet Collection
- Handwriting Collection
- Ornaments*
- Most Build Your Own Options
- Mia Ring**
- Legacy Collection**
*Powdercoating will increase this turnaround by approximately 1 week.
**4 Weeks Minimum for items in this collection.
4
6-8 Weeks
- Pave Diamond Charms
- Partial Pave Diamond Charms
- Pave Initial Medallions
- Enamel Medallions
- Petite Enamel Medallion Necklace
- Enamel Lockets
Additional Services
-
Add-On Engraving
1 WeekSending in or adding engraving to a stock charm may extend the total turnaround by approximately 1 week.
-
Repair Services
1-2 Weeks*Once we receive the piece back needing repairs, we aim to have the repair completed within 1-2 weeks. *This turnaround may vary depending on level of repair required, if new parts are needed, or anything needs to be sent to production.
-
Powdercoating
1 WeekPowdercoating is completed by a partner service, it requires 1 additional week added to the overall turnaround of Ornaments.
-
Add-A-Charm
VariesAdd-A-Charm service follows the traditional process for new charm production, but is dependent on when we receive the existing piece.