We take great pride in the quality and craftsmanship of our pieces. Our jewelry is meant to be worn daily. However, jewelry is by its very nature delicate and therefore breakage may occur. We are happy to offer professional cleaning, repair and other services for all your VCS pieces. Please refer to the Repair Menu Services above.
We offer free repairs within the first three months of purchase. Pieces ordered more than three months ago or damaged due to mishandling are subject to a service fee/s.
In order for us to process a repair request, please submit a Repair Request by filling out the form above. Once submitted, a member of our customer service team will get in touch within 48 hours with a quote for any additional fees and next steps
For US customers this service includes a VCS Repair & Evaluation Kit. Please do not use your own packaging to ship your piece back to us. We do not offer our repair services to International customers at this time.
Turnaround time for repairs is a minimum of 10-15 business days.
Products that have been previously altered by another jeweler are not eligible for repairs.
If you have any questions about the Process of ordering any of our piece or to read tips on taking perfect photos for silhouettes, please read our HOW TO ORDER page.
To customize any of our products, start by filling out the order form above. For silhouette portraits, select the color of your silhouette/s, size, framing (optional), orientation and personalization (name or any other text you may want underneath the silhouette/s). For our silhouette jewelry, make select the metal, number of charms for your piece and upload your photos right on the order form.
Your custom silhouette/s will be done in a style similar to the examples shown here. Any special requests for details to include will be considered. Please allow for the artist to have a level of artistic license and professional discretion in creating this piece.
Where applicable, double check your text and enter it carefully. Exact line breaks and text layouts are decided by the artist during crafting. We do not automatically send proofs for non-custom silhouette products. To be sure your product looks right, we recommend you purchase a proof with it.
Photo Tips for Perfect Silhouettes
All custom jewelry has a 4 week turnaround (5-6 weeks during our busy holiday season and after a sale.) You will receive a digital proof within 7-10 business days to the email used to place your order. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks.
You will receive a digital proof within 7-10 business days to the email used to place your order. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks. Framed silhouettes can take another 1-2 weeks once your silhouette is approved, for a total of 3-4 week turnaround.
Silhouette & House Ornaments
Silhouette Ornaments have a 4 week turnaround. Home Ornaments have a 5-6 week turnaround.
Custom Home Illustrations
Items in this category take the longest, between 8-10 weeks turnaround and are offered only a few times a year.
If you need to receive your piece sooner, please reach out to us and we will do our best to accommodate you. You can read more about our turnaround information here.