Ordering a new dainty ball chain to replace your old or broken chain is super easy! Simply follow these steps:
If you are sending a necklace back to add more charms, please make sure it's well packaged so that it avoids getting tangled. If the chain is tangled beyond repair, we will have to charge for a new chain. If you are sending a broken chain and loose charms back, make sure everything is together in a plastic bag.
If you have any questions about the Process of ordering any of our piece or to read tips on taking perfect photos for silhouettes, please read our HOW TO ORDER page.
To customize any of our products, start by filling out the order form above. For silhouette portraits, select the color of your silhouette/s, size, framing (optional), orientation and personalization (name or any other text you may want underneath the silhouette/s). For our silhouette jewelry, make select the metal, number of charms for your piece and upload your photos right on the order form.
Your custom silhouette/s will be done in a style similar to the examples shown here. Any special requests for details to include will be considered. Please allow for the artist to have a level of artistic license and professional discretion in creating this piece.
Where applicable, double check your text and enter it carefully. Exact line breaks and text layouts are decided by the artist during crafting. We do not automatically send proofs for non-custom silhouette products. To be sure your product looks right, we recommend you purchase a proof with it.
Photo Tips for Perfect Silhouettes
All jewelry is custom has a typical 4 weeks turnaround (5-6 during busy holiday season and after a sale). A digital proof is emailed within 10 business days after the purchase. Once you have approved the silhouette, we will proceed with production and ship your piece in about 3 weeks. Let us know if you need it sooner and we will make our best to accommodate you.
Please allow up to 3 weeks for your silhouette portrait orders to be created before we ship. If you need to receive your items sooner, please contact us for scheduling availability. Framed silhouettes can take another 1-2 week, for a total of 3-4 week turnaround.
Ornaments have a 4 week turnaround. If you need to receive your items sooner, please contact us for scheduling availability.
Home Ornaments + Custom Home Illustrations
Items in this category take the longest, between 8-10 week turnaround and are offered only a few times a year.